Client Forms | Purrluxe Cat Care

New Client Registration

Please complete all fields marked with * before your first booking

Owner Details

First Name *

Last Name *

Phone Number *

Email Address *

Home Address *

Emergency Contact

Full Name *

Relationship *

Phone Number *

Email Address

Where Will You Be?

Destination *

Contact Number Whilst Away

Additional Notes

📷 CCTV & Recording Devices

Important: As your sitter will be present in your home, we require full disclosure of any active cameras or recording devices.

Does your property have any active CCTV or indoor cameras? *

No

Yes — outdoor only

Yes — indoor cameras

Yes — both

If yes, please state the location(s) of cameras

Do any cameras record audio?

No

Yes

Not sure

I confirm I have disclosed all active recording devices on the property.

✅ Thank you! Your registration has been sent to info@purrluxecatcare.co.uk. I'll be in touch shortly!

Cat Profile Form

Please complete one form per cat

Cat Details

Cat's Name *

Breed

Age *

Colour / Markings

Gender *

Neutered/Spayed?

Microchipped?

Microchip Number

Personality & Behaviour

How would you describe your cat's personality? *

Indoor or outdoor? *

Comfortable with strangers?

Favourite toys / activities

Anything to be aware of?

Feeding Routine

Food Brand / Type *

How Many Times Per Day? *

Feeding Times *

Portion Size

Where is food stored?

Any dietary requirements or allergies?

Health & Medical

Any medical conditions? *

If yes, please describe

Requires medication?

Medication details & instructions

I have told Purrluxe Cat Care about all of my cat's medical conditions, behaviour issues and medication. I understand that Purrluxe Cat Care's insurance does not cover claims linked to an existing condition or to medication, and that I (or my pet insurer) remain responsible for any vet costs linked to them. *

Known allergies

Date of last vaccinations

Vet Details

Vet Practice Name *

Vet Phone Number *

Vet Address

✅ Cat profile sent to info@purrluxecatcare.co.uk!

Service Booking Form

Complete to request your cat sitting visits

Deposit: A £15 deposit (or full payment if your booking is under £15) is required to confirm your booking. It is deducted from your final balance and refunded in full if you cancel with 3 or more days' notice.

Owner & Cat Details

Owner Name *

Cat's Name(s) *

Phone Number *

Email Address *

Booking Dates & Times

Start Date *

End Date *

Preferred Visit Time(s) *

Visits Per Day *

Home Access

Address to be visited *

How you'll give me the key *

Key safe / access details

Alarm / security details

Any special instructions?

✅ Booking request sent! I'll confirm within 24 hours.

Veterinary Authority Form

Authorising emergency veterinary treatment in your absence

Important: This form authorises Purrluxe Cat Care to seek emergency veterinary treatment for your cat(s) if we cannot reach you. You will be responsible for all veterinary costs incurred.

Owner Details

Full Name *

Phone Number *

Home Address *

Cat(s) Covered

Cat Name 1 *

Cat Name 2

Cat Name 3

Vet Details

Vet Practice Name *

Vet Phone Number *

Vet Address *

Out-of-hours emergency vet

Spending Authority

Maximum spend without prior approval *

Is your cat insured? *

Insurance provider

Policy number

Declaration

Full Name *

Date *

Signature (print and sign below)

Sign here when printing

✅ Vet authority form sent to info@purrluxecatcare.co.uk!

Key Release Form

Record of key handover between client and Purrluxe Cat Care

Owner Details

Full Name *

Phone Number *

Property Address *

Key Details

Number of keys *

Key description *

Date handed over *

Keys to be returned by

How you'll give me the key *

In person at your home, e.g. at the meet & greet (free)

Key safe at your home (free)

Neighbour on your street (free)

I collect it from another address, e.g. your workplace (+£5)

Smart lock or keypad: no key needed (free)

Collection address (only if collecting from another address)

How I'll return the key *

In person once you text me you're home: free in Zone 1, +£5 elsewhere (see travel zones on the home page) (recommended: I can still feed your cat if you're delayed)

Through your letterbox after my final visit (free; only if your door locks without a key)

Back in your key safe after my final visit (free)

You collect it from me (free)

Agreement

I confirm I am authorising Purrluxe Cat Care to hold and use the key(s) listed above solely for the purpose of providing agreed cat sitting services. Keys will be stored securely, labelled with a code (never your name or address), and returned using the method chosen above.

Owner name (print) *

Date *

✅ Key release form sent to info@purrluxecatcare.co.uk!

Meet & Greet Consent Form

Free, no-obligation introductory visit

This form confirms a free meet and greet visit between Purrluxe Cat Care and the client. No payment is required for this visit.

Client Details

Full Name *

Phone Number *

Address *

Visit Details

Date of Visit *

Time of Visit *

Cat(s) to be introduced *

Topics to discuss during the visit?

Confirmation

Client wishes to proceed with booking following this meet & greet

Client name (print) *

Date *

✅ Meet & greet form sent to info@purrluxecatcare.co.uk!

Terms & Conditions

Please read carefully and sign before your first booking

1. Bookings & Deposit

All bookings require a £15 deposit (or full payment if the booking is under £15) to secure your dates. This deposit will be deducted from your final balance. Bookings are not confirmed until the deposit is received.

2. Cancellation Policy

• 3 or more days' notice: Full refund of your deposit and any advance payment
• Less than 3 days' notice: £15 deposit kept; any other advance payment refunded
• No show / same-day cancellation: First day's visits charged

3. Payment

For bookings over £100, 50% of the total is due when you book (this includes the £15 deposit). The balance is due on completion of the final visit. Payment is accepted by bank transfer or cash. Invoices will be provided on request.

4. Veterinary Care

In the event of illness or injury, Purrluxe Cat Care will attempt to contact the owner immediately. If unreachable, emergency treatment may be sought as per the signed Vet Authority Form. All veterinary costs are the owner's responsibility. Taking your cat to the vet is charged at £20 per hour plus travel.

5. Keys & Access

Keys provided to Purrluxe Cat Care will be stored securely, labelled with a code (never your name or address), and used solely for agreed visits. Keys will be returned using the method agreed on the Key Release Form. Key collection from another address, or in-person return outside Zone 1, costs £5.

6. Liability, existing conditions and medication

Purrluxe Cat Care carries public liability insurance. We will always care for your cat with reasonable skill and follow your instructions and your vet's advice. We are not liable for illness, injury or death resulting from a pre-existing medical condition, old age, or circumstances beyond our reasonable control, unless caused by our negligence. Our insurance does not cover claims arising from a pre-existing medical condition or from giving medication. We will give medication exactly as prescribed and record every dose, but vet costs linked to an existing condition or to medication remain the owner's (or their pet insurer's) responsibility. For cats with a serious medical condition (for example seizures, diabetes or heart disease), we will ask you to complete a Medical Care Plan before the booking is confirmed.

7. Owner Responsibilities

The owner agrees to provide accurate information about their cat's health, behaviour and needs; ensure vaccinations are up to date; disclose any known behavioural issues; and ensure adequate food and supplies are available. If supplies run out, Purrluxe Cat Care will buy more and charge the cost plus £5.

8. Photos & Social Media

Purrluxe Cat Care may take photos during visits for update purposes. Unless the client objects below, photos may occasionally be shared on our social media channels. No personal owner information will ever be shared.

I do NOT consent to photos of my cat being shared on social media

9. CCTV & Recording Devices

The client must disclose all active CCTV cameras, indoor cameras, video doorbells and any other recording devices on the property. Footage of the sitter must not be shared publicly without explicit written consent. Purrluxe Cat Care reserves the right to decline or withdraw from a booking if undisclosed recording devices are discovered.

I confirm I have disclosed all active recording devices on my property and agree to the above conditions.

Client Agreement

I have read and agree to the Terms & Conditions of Purrluxe Cat Care as set out above.

Full Name *

Date *

Signature

Sign here when printing

✅ Signed T&Cs sent to info@purrluxecatcare.co.uk!

📋 Client Forms

New Client Registration

Owner Details

Emergency Contact

Where Will You Be?

📷 CCTV & Recording Devices

How Did You Hear About Us?

Cat Profile Form

Cat Details

Personality & Behaviour

Feeding Routine

Health & Medical

Vet Details

Service Booking Form

Owner & Cat Details

Booking Dates & Times

Home Access

Veterinary Authority Form

Owner Details

Cat(s) Covered

Vet Details

Spending Authority

Declaration

Key Release Form

Owner Details

Key Details

Agreement

Meet & Greet Consent Form

Client Details

Visit Details

Confirmation

Terms & Conditions

1. Bookings & Deposit

2. Cancellation Policy

3. Payment

4. Veterinary Care

5. Keys & Access

6. Liability, existing conditions and medication

7. Owner Responsibilities

8. Photos & Social Media

9. CCTV & Recording Devices

Client Agreement